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FAQ

GENERAL

Can I make copies of the music once I print it?

Unless specifically granted by the copyright owner or administrator, no additional copies of a copyrighted work are permitted to be produced outside what is allowed by current copyright law. For more information on current copyright laws, please visit http://www.copyright.gov. For licensing requests please go to http://www.alfred.com/Licensing.aspx.

Will more titles be added to the site?

Yes! We are adding new titles regularly, so check back often to see what’s available.

Can I transpose sheet music?

Some of our sheet music is currently transposable, and we are adding this feature to more and more titles on a regular basis. If you see a “transposition” bar above the sheet music, it is transposable. If that bar is not there, it is not transposable.

Where do I find the videos and audio tracks that accompany the sheet music?

Some of our sheet music comes bundled with audio and/or video. The Ultimate Easy Guitar Play-Along series is a great example of this. You’ll see controls above the sheet music where you can play samples of the audio and/or video. When purchased, you’ll get the full-length audio and/or video clips that you can stream from that control bar right on your browser, plus you can download any audio or video file to your computer by selecting it on the playlist and clicking the download icon. Many internet browsers default to saving those files in a “download” folder unless you specify another location.

 

ORDERS & PAYMENT

I completed my order, but where's my sheet music?

When you are logged in at TotalSheetMusic.com, click or tap on “My Account” in the upper right, and then on “My Music” on the left.

Can I get a copy of my receipt/invoice?

After completing your order, a receipt is automatically emailed to you. If you didn't receive the receipt, or if you deleted or lost it, you can log into TotalSheetMusic.com, click or tap on “My Account” in the upper right, and then on "Order History" on the left. You will see a list of all orders you placed since January 2015. Click or tap on the "Invoice" link in the rightmost column to view the recept. Any orders completed prior to January 2015 are not stored in order history.

 

PRINTING SHEET MUSIC

Why can I only print one copy of a song that I purchased?

If you only purchased one copy, you will only be able to print the piece once. When purchasing for a classroom or for multiple people, please purchase the number of copies that you intend to print of each piece. For example, if you purchase 50 copies of a piece, you will be able to print 50 copies of that piece.

How do I print sheet music that I purchased?

  1. Go to TotalSheetMusic.com and log in to your account in the top right corner. If you are already logged in, go to the next step.
  2. Once logged in you should see a section called “My Music” on the left side of the “My Account” page.
  3. Locate the piece you want to print, and as long as you see “prints remaining” greater than 0, you can click the “print” button on the right.
  4. Wait for the preview page to load and then click “Print” at the top of the sheet music.

 

VIEWING SHEET MUSIC ON COMPUTERS, TABLETS, AND MOBILE DEVICES

Can I view music on my tablet?

Yes! We worked hard to make the music viewable right from your web browser so there are no annoying errors or software programs to install.

Can I view music on my phone?

Well, technically you can… but on a screen that small, it’s not always a very good experience. We did create our website to be mobile-friendly, so you can always browse our site, place orders from your phone, and then print or view the music from your computer or tablet later.

 

RETURNS

What's your return policy?

In general, digital content purchased and downloaded from TotalSheetMusic.com is not returnable. If you experience technical problems accessing a download or using the item you purchased, we are happy to help you troubleshoot the problem. In the event you are dissatisfied with your purchase, a refund will be made upon receipt of returned product. For assistance of any kind, please contact Customer Service.